Legal · Your Privacy
This Privacy Policy for LAMTANS Engineering explains how we collect, use and protect your personal data in compliance with UK GDPR and ICO regulations. We are committed to transparency, security and user privacy across all our services in Manchester and the UK.
Effective Date: 25 July 2026 · Last Reviewed: 2 July 2026
About Us
LAMTANS Engineering Ltd is a Manchester-based retrofit industry specialist. We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with UK data protection law.
Transparency
To provide quotations, retrofit services, grant support and customer assistance, LAMTANS Engineering collects and processes certain personal data. All data is handled in accordance with UK GDPR and Data Protection Act 2018 requirements.
| Data Type | Examples |
|---|---|
| Identity data | Name, title, date of birth |
| Contact data | Email address, phone number, postal address, postcode |
| Property data | Property type, age, construction, EPC rating, existing heating system |
| Enquiry data | Project details, message content, budget range |
| Technical data | IP address, browser type, device information, browsing behaviour (via cookies) |
| Marketing data | Preferences, consent status, subscription history |
We do not intentionally collect sensitive personal data (such as health, genetic or biometric information). If such data is ever provided, it will only be processed where a lawful basis exists under UK GDPR.
Lawful Purposes
LAMTANS Engineering only processes personal data where a lawful basis applies under UK GDPR and the Data Protection Act 2018. We use your data strictly for legitimate business, contractual and legal purposes.
| Purpose | Legal Basis | Example |
|---|---|---|
| Respond to enquiries | Legitimate interests | Answering quote requests, grant eligibility checks |
| Deliver our services | Contract | Site surveys, installations, certification, aftercare |
| Process grant applications | Contract | ECO4, Warm Homes Plan, BUS Scheme applications |
| Comply with legal obligations | Legal obligation | RECC, TrustMark, ICO requirements |
| Improve our website and services | Legitimate interests | Analytics, customer feedback, service reviews |
| Send marketing communications | Consent | Newsletters, grant updates, special offers (only if you have consented) |
| Defend against legal claims | Legitimate interests | Record keeping, dispute resolution |
We only use personal data for the purposes for which it was originally collected, unless we determine a compatible lawful basis under UK GDPR.
UK GDPR Article 6
LAMTANS Engineering processes personal data under defined lawful bases as set out in UK GDPR and the Data Protection Act 2018. Each processing activity is carefully assessed to ensure compliance, fairness and transparency.
| Legal Basis | When We Use It |
|---|---|
| Contract | To provide quotes and deliver services you have requested. If you do not provide your data, we cannot perform the contract. |
| Legal obligation | To comply with RECC, TrustMark, ICO, Ofgem and other regulatory requirements. |
| Legitimate interests | To improve our services, respond to enquiries and protect our business. We balance our interests with your privacy rights. |
| Consent | For marketing communications. You can withdraw consent at any time. |
Data Location
LAMTANS Engineering does not routinely transfer personal data outside the United Kingdom.
If an international data transfer becomes necessary, we ensure appropriate safeguards are in place in accordance with UK GDPR. This may include the use of approved transfer mechanisms such as the UK International Data Transfer Agreement (IDTA), Standard Contractual Clauses (SCCs) or other legally recognised safeguards.
Storage Limitation
LAMTANS Engineering retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual and regulatory requirements under UK GDPR.
| Retention Period | Reason |
|---|---|
| Duration of contract + 6 years | RECC, TrustMark and legal requirements for record keeping |
| 7 years | HMRC requirements for financial records |
| Until consent is withdrawn | Marketing data |
| 12 months | Enquiries that do not lead to a contract are deleted after this period |
When personal data is no longer required for the purposes for which it was collected, it will be securely deleted or anonymised in accordance with UK GDPR storage limitation principles.
UK GDPR Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data held by LAMTANS Engineering.
| Right | What It Means | How to Exercise |
|---|---|---|
| Right to access | Request a copy of the data we hold about you | Contact us – we will respond within 30 days |
| Right to rectification | Correct inaccurate or incomplete data | Contact us with the correct information |
| Right to erasure | Request deletion of your data | Contact us – subject to legal obligations |
| Right to restrict processing | Limit how we use your data | Contact us |
| Right to data portability | Receive your data in a structured format | Contact us |
| Right to object | Object to processing based on legitimate interests | Contact us |
| Right to withdraw consent | Withdraw marketing consent at any time | Click “unsubscribe” in any email or contact us |
To exercise any of these rights, please contact us using the details in the Contact section at the end of this page. We will respond within 30 days and will not charge a fee unless the request is manifestly unfounded, excessive or repetitive, in accordance with UK GDPR.
Website Cookies
LAMTANS Engineering uses cookies to improve website functionality, enhance user experience and analyse website performance in accordance with UK GDPR and ICO guidelines.
You can manage your cookie preferences at any time through our cookie banner or browser settings. Disabling certain cookies may affect website functionality and user experience.
Read our full Cookie Policy →External Websites
The LAMTANS Engineering website may contain links to external websites, including accreditation bodies, funding providers and regulatory organisations.
We are not responsible for the privacy practices, content or policies of external websites. We recommend that users review the privacy policies of any third-party websites they visit.
Keeping You Informed
We may update this Privacy Policy from time to time to reflect legal, regulatory, operational or technical changes.
Any updates will be published on this page with an updated “Effective Date” and, where appropriate, a “Last Reviewed” date.
Your Right to Complain
If you believe your data has been handled incorrectly, please contact us first so we can investigate and resolve the issue. You also have the right to contact the Information Commissioner’s Office (ICO).
We would appreciate the opportunity to resolve your concerns before you approach the ICO — please contact us first.
Questions?
If you have any questions about this Privacy Policy, or how LAMTANS Engineering handles your data, please contact us.
We will respond within 30 days.
Contact Us