Complaint

Complaint Reference: CMT-0000

1. Personal Information

Full Name

Contact Email

Contact Phone

Property Address

Customer Reference Number (if known)

2. Complaint Category

Please select the nature of your complaint

Service Quality

Communication Issue

Delays in Service

Technical/Workmanship

Billing/Invoice

Health & Safety Concern

Other

If Other, please specify:

3. Urgency Level

Please indicate the urgency of your complaint

URGENT - Requires attention within 48 hours

NON-URGENT - Standard processing

Note: Urgent complaints will receive acknowledgment within 48 hours (2 business days). Non-urgent complaints will be resolved within 7 working days.

4. Complaint Details

Date of Incident

Persons Involved (if known)

Description of Issue

What Resolution Are You Seeking?

5. Supporting Documentation

Please attach any relevant documents (photos, emails, invoices, etc.)

Drag and drop files here or click to browse

Declaration

By submitting this form, I confirm:

I have provided accurate information to the best of my knowledge
I understand this complaint will be logged and tracked via email
I agree to LAMTANS Engineering Ltd's complaints handling procedure
I acknowledge that phone complaints are not accepted per company policy

Signature (type your full name)

Date

📅 Our Response Commitments

Urgent complaints: Acknowledgement within 48 hours (2 business days)

Non-urgent complaints: Resolution within 7 working days

General updates: 3-5 business days

LAMTANS Engineering Ltd