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Privacy Policy

Introduction

At Lamtansen Engineering Pte Ltd, we are committed to protecting your privacy while delivering quality engineering and energy solutions. This Privacy Policy outlines how we handle your information when you engage with our services or visit  https://lamtansengineering-bkhjeefsakcmarg9.uksouth-01.azurewebsites.net

Information We Collect

Personal Information:

  • Contact details (name, address, phone number)
  • Business information (company name, position)
  • Project requirements and specifications
  • Equipment and maintenance records
  • Service history and preferences
 

Technical Information:

When you visit https://lamtansengineering-bkhjeefsakcmarg9.uksouth-01.azurewebsites.net , we automatically collect:

  • IP address and browser information
  • Device details
  • Website interaction data
  • Cookies and similar tracking technologies

Complaint Policy

Call-Out Fee Structure:

A standardcallout fee will be charged for all service visits. If our technicians find no fault with the equipment upon inspection, you will be responsible for the full call-out fee. The call-out fee covers travel time, initial diagnosis, and basic testing. Additional charges may apply for after-hours or emergency calls

Service Visit Process:

We will provide a clear estimate of the call-out fee before the visit. Our technicians will conduct a thorough inspection. A detailed report will be provided explaining our findings. If a genuine fault is found, the call-out fee will be incorporated into the total repair cost.

Complaint Submission Methods:

Online:Visit https://lamtansengineering-bkhjeefsakcmarg9.uksouth-01.azurewebsites.net/contact

Email: info@lamtansengineering-bkhjeefsakcmarg9.uksouth-01.azurewebsites.net

Phone:+441613882037

Address:  1023 Stockport Rd, Manchester  M19 2TB

Resolution Timeline:

Emergency/CriticalIssues :24hours

Standard Issues:3-5 working days

Complex Issues: 5-7 working days

Terms of Service

Service Scope

Lamtansen Engineering provides:

  • Industrial and commercial air conditioning
  • Energy solutions and optimization
  • Equipment maintenance and repair
  • Technical consultancy
  • Emergency support services

Service Standards:

ResponseTimes:

Emergency calls: Within 2-4 hours

Regular service: Within 24 hours

Planned maintenance: As scheduled

Quality Assurance:

  • All technicians are certified and experienced
  • Use of industry-standard tools and equipment
  • Adherence to safety protocols
  • Regular training and updates

Warranty and Guarantees:

  • Workmanship warranty on all repairs
  • Parts warranty as per manufacturer terms
  • Service guarantee on maintenance work

Payment Terms:

  • Call-out fees are payable upon completion of service
  • Invoice terms: 30 days from date of invoice
  • Late payment fees apply after due date

Quality Assurance Policy

Our Commitment:

At Lamtansen Engineering, we are dedicated to:

  • Delivering reliable engineering solutions
  • Maintaining high service standards
  • Ensuring customer satisfaction
  • Continuous improvement of our services

Quality Control Measures:

  • Regular equipment inspections
  • Preventive maintenance programs
  • Performance monitoring
  • Customer feedback integration
  • Staff training and development